{"id":59233,"date":"2026-05-29T20:47:45","date_gmt":"2026-05-29T19:47:45","guid":{"rendered":"https:\/\/textileexchange.org\/?page_id=59233"},"modified":"2026-06-01T23:09:24","modified_gmt":"2026-06-01T22:09:24","slug":"feedback","status":"publish","type":"page","link":"https:\/\/textileexchange.org\/feedback\/","title":{"rendered":"Feedback"},"content":{"rendered":"<section class=\"hero-section hero-section__fullwidth-image has-sand-background-color hero-section--text-center\">\n\t<div class=\"container\">\n\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 col-lg-8 mx-auto\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\tWe\u2019re committed to constant improvement\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t<p>We welcome feedback of all kinds, including complaints\u2014we want you to help us get better at what we do.<\/p>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t<\/div>\n<\/section>\n\n\n\t<section id=\"page-block-block_626fc4143fcbdebd521bab7f4096032f\" class=\"acf-block block-accordion has-cloud-background-color\">\n\t\t\t\t<div class=\"page-accordion\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"row\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-lg-4\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h6 class=\"overline\">\n\t\t\t\t\t\t\t\t\tFEEDBACK\t\t\t\t\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"block-accordion__title\">\n\t\t\t\t\t\t\t\t\t\tHow to give feedback\t\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"col-12 col-lg-7 offset-lg-1\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tProblems accessing our systems\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>If you need help with any of our systems, you can speak to the system administrator directly or use our contact form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/contact\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to inquiry form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tTrademark concerns\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW214386577 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214386577 BCX8\">If you are aware of logo misuse, fraud, or other trademark concerns, you can report these using our complaint form.<\/span><\/span><\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaint form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tFeedback on our standards and policies\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p>You can submit any feedback or questions for us using the standards feedback form.<\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/www.tfaforms.com\/5063645\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Submit feedback here<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tComplaints about a certified organization\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW255970313 BCX8\">If you have a complaint about a certified organization, we recommend that you\u00a0<\/span><span class=\"NormalTextRun SCXW255970313 BCX8\">submit<\/span><span class=\"NormalTextRun SCXW255970313 BCX8\">\u00a0it directly to that organization.\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW255970313 BCX8\">All of<\/span><span class=\"NormalTextRun SCXW255970313 BCX8\">\u00a0our certified organizations\u00a0<\/span><span class=\"NormalTextRun SCXW255970313 BCX8\">are required to<\/span><span class=\"NormalTextRun SCXW255970313 BCX8\">\u00a0have a complaints process in place. If you would prefer to speak to us directly, you can use our complaint form.<\/span><\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaint form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tComplaints about a certification body\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW93385307 BCX8\">If you have a complaint about a certification body, we recommend that you\u00a0<\/span><span class=\"NormalTextRun SCXW93385307 BCX8\">submit<\/span><span class=\"NormalTextRun SCXW93385307 BCX8\">\u00a0it directly to that body.\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW93385307 BCX8\">All of<\/span><span class=\"NormalTextRun SCXW93385307 BCX8\">\u00a0our certification bodies\u00a0<\/span><span class=\"NormalTextRun SCXW93385307 BCX8\">are required to<\/span><span class=\"NormalTextRun SCXW93385307 BCX8\">\u00a0have a complaints process in place. You can find the accreditation body for each certification body by following the link from the name of the standard in the <a href=\"https:\/\/textileexchange.org\/certification-bodies\/\">list of certification bodies<\/a>. If you would prefer to speak to us directly, you can use our complaint form.<\/span><\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaint form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bellow\">\n\t\t\t\t\t\t\t\t<div class=\"bellow__title\">\n\t\t\t\t\t\t\t\t\t<h4>\n\t\t\t\t\t\t\t\t\t\tOther feedback about Textile Exchange\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"bellow__content\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW98464624 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW98464624 BCX8\">You can let us know any concerns or complaints you might have about us using our complaint form.<\/span><\/span><\/p>\n<div class='c-btn-wrapper text-left'><a href='https:\/\/textileexchange.org\/complaint-form\/' class='c-btn c-btn-secondary c-btn-color-normal' target='_self'><span>Go to complaint form<\/span><\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n<section id=\"page-block-block_d3b43d1a5219d574256cc62422fee34b\" class=\"acf-block block-grid-icons page-block--dark has-grove-background-color block-grid-icons--left\">\n\t\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"overline text-left\">\n\t\t\t\t\t\tHINTS AND TIPS\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"text-left\">\n\t\t\t\t\t\t\tHelp us to help you\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"row justify-content-md-center justify-content-xl-start\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"block-grid-icons__icon-card block-grid-icons__icon-container-wrap\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-grid-icons__icon-wrap block-grid-icons__icon-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"icon-challenges\"><\/i>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW68580679 BCX8\">Please give us as much evidence as you can to support your complaint. Photos, copies of documents, and descriptions of what\u00a0<\/span><span class=\"NormalTextRun SCXW68580679 BCX8\">you\u2019ve<\/span><span class=\"NormalTextRun SCXW68580679 BCX8\">\u00a0seen are key to processing any complaint.<\/span><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"block-grid-icons__icon-card block-grid-icons__icon-container-wrap\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-grid-icons__icon-wrap block-grid-icons__icon-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"icon-reports\"><\/i>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW192182614 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW192182614 BCX8\">Please\u00a0<\/span><span class=\"NormalTextRun SCXW192182614 BCX8\">submit<\/span><span class=\"NormalTextRun SCXW192182614 BCX8\">\u00a0complaints using the\u00a0<\/span><\/span><a class=\"Hyperlink SCXW192182614 BCX8\" href=\"https:\/\/textileexchange.com\/complaint-form\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW192182614 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW192182614 BCX8\" data-ccp-charstyle=\"Hyperlink\">complaint form<\/span><\/span><\/a><span class=\"TextRun SCXW192182614 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW192182614 BCX8\">. Using this form means we can make sure we have all the information we need to process the complaint, and that\u00a0<\/span><span class=\"NormalTextRun SCXW192182614 BCX8\">it\u2019s<\/span><span class=\"NormalTextRun SCXW192182614 BCX8\"> received by the correct person.<\/span><\/span><\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-xl-4\">\n\t\t\t\t\t\t<div class=\"block-grid-icons__icon-card block-grid-icons__icon-container-wrap\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-grid-icons__icon-wrap block-grid-icons__icon-container\">\n\t\t\t\t\t\t\t\t\t<i class=\"icon-user\"><\/i>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We receive and process all complaints. Depending on the complaint, we might not follow up with the complainant or might not be able to provide detailed information about how the complaint can be resolved.<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":208,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"12286,11580,12290,11719,18931,12357","_relevanssi_noindex_reason":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-59233","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - 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